Refund Policy

1Overview

We want you to be confident in your decision to use WibesHR. This policy explains when a refund is available for a paid subscription. It should be read together with our Cancellation Policy and Terms & Conditions.

2Eligibility for a Refund

• New subscriptions: you may request a full refund within 7 days of your first purchase if the Service fails to function as described and we are unable to resolve the issue after reasonable support.
• Yearly plans: if you cancel a yearly plan after the first 7 days, we may, at our discretion, issue a prorated refund for the unused full months, less any non-refundable payment gateway fees.
• Renewals: renewals of existing subscriptions are not refundable unless you cancelled before the renewal date and were charged in error.
• Billing errors: duplicate or incorrect charges are refunded in full once verified.

3Non-Refundable Items

• Custom development, installation, or configuration services that have already been delivered.
• Add-ons or consumed usage, such as SMS or notification credits.
• Subscription periods used beyond the eligibility window.
• Third-party payment gateway fees that the gateway does not refund.
• Taxes included in your payment that have already been remitted to tax authorities, except where a refund is legally required.
• Accounts suspended or terminated for violating our Terms & Conditions.

4How to Request a Refund

Email support@wibeshr.com with your account or company name, the email used for purchase, the invoice or transaction ID, and the reason for your request. We may ask follow-up questions before processing, and we aim to respond to refund requests within 5 business days.

5Refund Processing Time

Approved refunds are processed within 7-10 business days to the original payment method. Your bank or card issuer may need additional time to show the credit. Refunds are issued in US dollars (USD).

6Access After a Refund

When a refund is issued, your subscription ends and access to paid features stops. You may export your data before then, and any remaining data is handled as described in our Cancellation Policy.

7Disputes & Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may lead to suspension of your account while the dispute is reviewed.

8Contact Us